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Managed Services

Our Continuous Services team keeps IT systems running smoothly to support business operations — even 24/7 if needed. But it’s not just about uptime; it’s about impact. A skilled continuous services organization empowers both business and IT to stay efficient and drive ongoing operational development.

What to do?

  • Ensure a Smooth Handoff

    Involve the implementation team in planning the maintenance process. This is the only way to guarantee that the solution remains cost-effective to maintain. Bring in external oversight if necessary. 

  • Evaluate Lifecycle and Service Levels

    Determine the future of each solution — some need upgrades, others a controlled phase-out. Optimize resources by investing where savings are available throughout the lifecycle.

  • Enforce Transparency

    Demand high-quality monitoring data and visibility from systems. Design oversight and reporting to prevent key systems from relying solely on individual expertise

  • Build Self-Service

    If business users can handle some maintenance tasks, enable them. For instance, a simple low-code management app can handle basic configurations without needing support tickets. 

  • Leverage Automation

    Require comprehensive deployment automation (DevOps) and installation logs. Always know when and why systems were modified.

Norrin's Managed Services

If you manage your IT solutions in-house, we recommend exploring the principles above. If following them feels challenging, we’re here to help you identify the right maintenance solutions. And if we’re implementing and maintaining your solution, these are the practices we use to ensure ongoing, cost-effective availability.

What would managed business support look like to you?